Support - Frequently Asked Questions
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Frequently Asked Questions and Support Topics
Getting Started
- What is a Challenge Coin?
- What type of information do I need to provide for you to create a design for me?
- Do you sell or stock the designs that you show on your web page?
- How do you get challenge coins?
- Do you offer a rush service?
- What is the minimum number of coins that I can order?
- Do you guarantee your products?
Product
- What materials are your coins made from?
- What is the most popular size for a challenge coin?
- What is the average weight of your standard size custom challenge coin
- How thick are your challenge coins?
- What presentation options do you offer?
- What is coin plating?
- Are Any of the Materials Used to Create My Coin Toxic?
- Do You Make Custom Poker Chips?
- What kind of poker chips do you make?
- What kind of poker chips do you make?
- Do You Sell Cases for Custom Poker Chips
- What Exactly Is Included in My Belt Buckle Order (Do you sell belts?)
- How Big Is Too Big for a Custom Belt Buckle?
- What Kind of Belt Buckles Do You Offer?
- What is a Hinge and Hook Belt Buckle
- What Is a Box Frame Belt Buckle
- Do you offer other products besides challenge coins?
Design
- Do you charge for artwork made?
- Can I pick custom colors?
- What are my coin edge options?
- Can I create a custom design to go around the edge of my coin?
- What's the difference between a 2d and a 3d coin?
- How do I ensure the colors are right on my coins?
- What type of format does my artwork need to be in?
- What metal plating should I choose for my coins?
- Do You have a coin design template?
Quote
- How do I start a price quote?
- What happens after I submit a quote
- What items should I look for on my proof once I receive it?
- Can I receive more than one quote or design?
- What is the best way to make a revision request for my design?
- Can I still receive a quote for less than minimum quantity?
- What Is the Minimum Order for Custom Poker Chips
Production
- What is the turnaround time for a challenge coin order?
- How are Challenge Coins made?
- What kinds of paints are used to add color to my coin?
- What is Sandblasting?
- What is Die Casting?
- What's the difference between a cloisonne, die struck and standard soft enamel?
- Where are your coins made?
- How long do you retain my coin mold once an order is placed?
- How Long Does It Take to Make a Challenge Coin?
- How long do you retain my coin mold once an order is placed?
- How do I know when my coin mold is going to expire?
Referral Program
- Where Can I Find My Referral Code?
- How can I see how much is available to me?
- What Do I Get If Someone Uses My Referral Code?
- Does the money I earn via my referral code ever expire?
- How do I know when my referral code is used?
- Is the money I earn via my referral code transferable?
- Do referral codes work on any kind of order?
- Do My Rewards Stack Up?
- If Im a Customer with My Own Referral Code, Can I Use a Friend's Referral Code to Place an Order
- Can I Get a Specific/Unique Referral Code